Browse help topics
Get help
Watch short walkthroughs, send a question to Jotifi support from the app, send a diagnostics report, find your app version, and update Jotifi when it asks.
All devicesChecked against Jotifi 1.0.7 on 17 October 2026
Steps for the Jotifi app on iPhone and Android phones. Picked from your browser; choose another device any time.
Steps for the Jotifi app on iPad and Android tablets. Screenshots and menu names are from iPad; on Android tablets most menu commands are in sentence case. Picked from your browser; choose another device any time.
Steps for the unfolded screen. Folded, the cover screen uses the phone layout. Picked from your browser; choose another device any time.
Steps for the Jotifi app on Mac and Windows. Screenshots show the Mac app; on Windows only the window buttons and the shortcut keys differ. Picked from your browser; choose another device any time.
Steps for the Jotifi web app at app.jotifi.com in a desktop browser. Picked from your browser; choose another device any time.
Help is built into Jotifi: short videos, a form that sends your question to Jotifi support, and a way to send a report when something goes wrong. Everything on this page is in Settings › Help and support.
Open Help and support#
At the bottom of the sidebar, click the ? button (Help and about). Settings opens on Help and support.
At the bottom of the sidebar, tap the gear (Settings), then Help and support.
- Tap your account picture at the top right of Today.
- Tap Settings, then Help and support.
Watch a walkthrough#
In Help and support, select Learn Jotifi. It lists short videos for your device, with how long each one runs. To play one, select Watch beside ittap it. Videos are only downloaded when you play them.
You can also watch the tour from the sign-in screen when you first open Jotifi.
Contact support#
- In Help and support, under Contact support, choose General, Account or Technical.
- Type a Subject (up to 120 characters) and your Message (up to 4,000).
- ClickTap Send to support.
- Tap your account picture at the top right of Today, then Help and support. The Contact support form opens.
- Choose General, Account or Technical.
- Type a Subject (up to 120 characters) and your Message (up to 4,000).
- Tap Send to support.
Your account, platform, app version and build number are added for you, so you don't need to type them. When the message is sent, Jotifi shows a reference number. Support answers by email, to the address of your account.
If you can't sign in to Jotifi, email support@jotifi.com instead.
Send a diagnostics report#
When something goes wrong in the app, Jotifi keeps a record of the error on your device, encrypted, for 14 days. It is never sent unless you choose to send it. A report is designed to leave out names and the content of your notes and tasks, and only Jotifi support can decrypt it.
- In Help and support, find Support diagnostics. It says how many errors are recorded.
- Select Review and send… and read what the report contains.
- Select Send report. Jotifi shows a reference number.
- In Help and support, tap Support diagnostics. It says how many errors are recorded.
- Tap Send encrypted report, read what the report contains, then tap Send report. Jotifi shows a reference number.
If you are also writing to support, include the reference number so they can match the report to your message.
Find your app version#
In Help and support, Version shows the version and build number, for example 1.0.7 (167). It also appears at the bottom of the list in Settings.
Update Jotifi when it asks#
Sometimes an older version of Jotifi can no longer sync with your workspace. Jotifi then shows Update Jotifi to keep working, with the version you have and the one you need. Everything on your device stays as it is, and syncing picks up again after the update.
- Select the update button for your device: Update in the App Store, Update on Google Play or Update in the Microsoft Store, and install the update.
- Back in Jotifi, select I’ve updated — check again.
In the web app, select Reload Jotifi to load the new version.
Read the terms and the privacy policy#
In Help and support, under About, select Terms of Use or Privacy Policy. They open in your browser.
Related
Get started with Jotifi
Install Jotifi, sign in or create your account, and make your first project, task and note.
Change settings
Open Settings to change the theme, the sidebar or tab bar, animations, notifications, editing and storage, mostly for the device you are using.
Your account, signing out and deleting it
See your account details, sign out of a workspace on one device, and delete your Jotifi account together with the cloud data you own.
How your data is protected
What Jotifi encrypts on your device before it syncs, what it doesn't, who holds the key, and the privacy choices you have in the app.
Still need help?
Email us with the device you use and what you tried.